Technical Support

Precast OMS Technical Support and Maintenance Services

Concrete Vision’s Technical Support team helps precast manufacturers resolve day-to-day software issues quickly, so production, sales, and project teams can keep working without long delays. Our staff is available by email and phone, Monday through Friday, and Enterprise customers are backed by an Annual Support & Maintenance Plan that keeps the software current and fully supported.

Beyond answering questions as they come up, our support is backed by a development team that’s continually improving Concrete Vision to keep pace with new technology and the evolving needs of the precast industry.

How to Get Support

Our support staff is available by email and phone from 8 a.m. to 6 p.m. Eastern Time, Monday through Friday. If you have any questions or issues with Concrete Vision, here’s how to get help:

Support by Email

Email is often the fastest way to get your support questions answered. Just send a detailed message (with relevant file attachments up to 10MB) to support@concretevision.com.

Support by Phone

To speak with a Concrete Vision support staff member, call us during office hours at 616-530-5911.

Annual Support & Maintenance Plan

Every customer’s access to support is backed by an annual contract that includes full support services and periodic maintenance updates to keep the software running smoothly.

  • No-Charge Software Upgrades

    Customers on an active plan receive no-charge upgrades to new generations of Concrete Vision, so systems stay current without additional licensing costs.

  • Knowledge Base & Support Ticketing

    Users get access to the Concrete Vision knowledge base and support ticket site, giving teams a self-service option alongside direct support.

  • Ongoing Software Development

    Support is backed by a development team committed to maintaining and improving Concrete Vision, keeping the platform aligned with new technologies and industry needs.